Frequently Asked Questions

RockPoint is a nurse practitioner-owned family medicine practice focused on patient-centered, independent care for all ages.

Yes! We are currently welcoming new patients. Visit our New Patients page to get started.

Just complete our online registration through our Patient Portal, or call our front desk for help with scheduling your first visit.

No referral is needed to join RockPoint. Simply register online or call us at 480-568-7180.

You can schedule online through our Patient Portal or call our office during business hours at 480-568-7180.

We do our best to accommodate urgent needs with same-day or next-day availability. Call us directly for immediate care requests at 480-568-7180.

Please notify us at least 24 hours in advance through our patient portal or by calling the office during business hours at 480-568-7180. Cancellations with less than 24 hours' notice is subject to a cancellation fee of $40.00.

Yes we do! We accept most major insurance plans. If you want to see if we take your specific plan, please contact our office at 480-568-7180.

We welcome self-pay patients and offer transparent, competitive pricing. Contact us at 480-568-7180 for details.

Absolutely. Use the [Bill Pay] link on our Patient Portal to view and pay invoices securely.

Yes, no-shows and late cancellations (under 24 hours) will incur a $40 fee. See our full policy in your new patient paperwork.

Sorry, we’re not able to accept Medicaid or AHCCCS — this includes cash-pay arrangements for those patients as well.

We provide full-spectrum primary care, including preventive care, chronic condition management, acute care, mental health support, and minor procedures. Please see our Services page for more detail.

Yes. We offer mental health screenings and medication management.

Absolutely. Our services include well-woman exams, contraception counseling, PAP smears, and more.

In some cases, yes—especially for controlled medications or if you haven’t been seen in a while. Contact us to confirm.

Yes. We can e-prescribe to most local and mail-order pharmacies.

Please use the Patient Portal or contact your pharmacy directly. Please allow 48–72 hours for processing.

The portal gives you secure online access to your health records, visit summaries, lab results, appointment requests, messaging, and bill pay.

Nope! Access to our Portal and the healow app are completely free. We share this information with our patients to give them access to their health records and help them make better healthcare decisions.

Yes, the information is completely secure. It is protected with a username and password / PIN number of your choice and through SSL encryption.

We share information with our patients that we feel can help them and keep them informed. Every practice is different, and we try to provide patients with key information regarding their health. For a complete list of features, ask our friendly staff.

User support is built into the web portal and the app, or you can ask a member of our staff.

The app and our Portal allow you to reset your username and/or password. You can also call the front desk at 480-568-7180 and we can reset the username and/or password for you

Sign-up is simple and outlined in the steps provided on the Patient Portal login/signup page. You should receive a username and password from our practice via email that you can print out and customize after your initial login. Access can be made via any web browser,or through the smartphone app.

Yes. Secure messaging is available for non-urgent communication.

You can download your records through the Patient Portal or request a copy through our front desk.

3875 E Williams Field Rd., Suite 101, Gilbert, AZ 85295. Directions and parking information can be found on our Contact page.

Our current hours are: Mon–Fri: 8:00 AM – 5:00 PM. We’re closed on weekends and major holidays.

For non-emergent needs, you can send a portal message or call our office at 480-568-7180 and leave a voicemail. For emergencies, please dial 911.

Yes, you’re welcome to bring another family member, support person or animal, or caregiver.