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Patient Policies + Guidelines

Welcome

Our goal is to provide high quality, compassionate care. In order to achieve this goal, we have established the following set of policies.

Clinical Policies

  1. Please call the office to schedule an appointment if you have an acute problem. We will do our best to see you on the day of your call and help you avoid an urgent care visit.
  2. Appointments may be scheduled, rescheduled, or canceled by calling our office or via our online patient portal.
  3. Multiple no-shows or late cancellations / reschedules for appointment may result in termination as our patient.
  4. Medications will be refilled during office hours only. Please let us know if refills are needed at your appointments. Refills requested outside of an office visit may incur a $25 fee. If your chronic medications are out of refills, you will be required to schedule an appointment with your provider.
  5. Please allow 24 hours for responses to questions you may have outside of office visits. We are usually not able to address questions / requests until lunch or after all patients for the day are seen. Please avoid leaving multiple messages for the same request or question.
  6. Acute and chronic health problems may not be able to be addressed at a single office visit. If you have multiple issues, several visits may be required to meet your health needs. This helps us provide quality patient care and allows us to stay on time for all scheduled appointments.
  7. A complete physical is considered a preventative visit during which we will update your medical history, perform a thorough physical exam, and recommend appropriate labs and screening tests based on your age and medical history. Acute problems / chronic medical issues are typically not addressed during this visit. We recommend scheduling a separate appointment to allow time to adequately address chronic or acute medical issues. If both a preventative and chronic / acute medical issue visit are performed at the same visit, the patient will be responsible for the balance not paid by their insurer.
  8. Sports, camp, and college physicals are often not covered by insurers. Most, however, will cover preventative visits and well checks. Please bring required forms and immunization records to the visit and we will be happy to complete them for you.
  9. Letters and form completion (FMLA, Disability, etc.) outside of an office visit will incur a $25 fee and is not billable to insurance.

Financial Policies

  1. It is the responsibility of the patient to make sure we are assigned as your PCP, and in your network. It is the responsibility of the patient to be sure they acquire the appropriate referrals and / or prior authorizations as needed by the insurance company. In the event your insurance copay establishes a usually and customary fee schedule, you will be responsible for the remaining balance.
  2. Patients are expected to pay for co-pays, deductibles, and co-insurances and past balances at the time of service. Any overdue accounts that go beyond 60 days will be turned over to an outside collections agency. All collection agency fees, including but not limited to, submission fees and percent of debt fees (up to 50%) will become patient responsibility.
  3. Please notify the office at least 24 hours prior to your appointment if you need to cancel or reschedule. Failure to cancel or reschedule appointments with at least 24 hours’ notice will incur a fee of $40 for regular appointments or $60 for procedures, ultrasounds, ECHOS, physicals, or new patient visits.
  4. We accept credit cards (Visa, MasterCard, American Express, and Discover), cash, and personal checks for account balances. A $35 fee will be charged for any checks returned for insufficient funds.